Can I use more than one discount code?
Can I use more than one discount code?
No. Only one discount code may be applied per order.
How is The House Shop connected to outreach and giving?
How is The House Shop connected to outreach and giving?
Every purchase from The House Shop supports United MegaCare, founded by Bishop T.D. Jakes. Your order helps provide disaster relief and empower underserved communities through health, education, and economic programs worldwide.
What if I haven’t received my order after 30 days?
What if I haven’t received my order after 30 days?
If your order hasn’t shipped within 30 days, you may continue to wait or request a refund. Orders that remain unshipped after 90 days are eligible for a full refund.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are processed and shipped within 5–10 business days. Delivery may take 2–4 weeks depending on item availability and shipping location.
Do you ship internationally?
Do you ship internationally?
Yes. We offer international shipping via USPS for destinations outside the 48 continental U.S. states.
What if my item is on back order?
What if my item is on back order?
Back-ordered items are available for purchase and will ship once back in stock. Please allow up to 8–12 weeks for fulfillment.
Do you accept returns, exchanges, or refunds?
Do you accept returns, exchanges, or refunds?
All sales are final. We do not accept returns, exchanges, or refunds unless an item is defective or incorrect. If you have an issue with your order, please contact our support team via our Inquiry Form: here
What if I receive the wrong item or a damaged item?
What if I receive the wrong item or a damaged item?
Please contact us immediately. We’ll gladly resolve any issues involving defective, damaged, or incorrect items.
